Download Help

How does this work?

We sell downloadable service manuals. This allows us to offer you discounted prices and instant delivery compared traditional printed manuals. Our website will grant you instant access to download the manual you purchased via an email link after you complete checkout. You will have up to 90 days to download the file to your computer. When you save one of our manuals to your computer or tablet, it is yours for good.

How do I download the manual I paid for?

Once we receive cleared payment, an email with the link to download your manual will be dispatched immediately. Look for a link in the email that says Click here to download.

If an email from us has not shown up within 10 minutes, please check your junk/spam folder or contact us.

I have not received my manual, what next?

There could be a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo.
  2. The email ended up in your junk/spam folder.
  3. Payment has not cleared yet.

Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.

How long do I have to download the manual I purchased?

You have up to 90 days to download and save the manual permanently to your computer. We recommend saving a backup copy to a USB flash drive. If you have trouble downloading a manual, please contact us and we will be happy to help.

How do I view the manual I purchased?

All manuals are in PDF format. We recommend Adobe Reader or Foxit Reader (both free) as PDF viewers. Be sure to save the file to your computer/tablet for permanent viewing.

Can I print out the manual I purchased?

All manuals are printable without restriction.

Do you offer refunds?

Due to the digital nature of the products we sell, all sales are final and non-refundable. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting any downloads. All download attempts and IP addresses are logged.

Is your website safe?

We use industry standard encryption at checkout to securely process your payment through our providers, PayPal and Stripe. Additionally, all files are routinely scanned for malware.