Download Help

How does this work?

OlderManuals sells downloadable service manuals only – no physical printed copy or CD-ROM will be mailed to you. This allows us to offer you unbeatable prices and instant delivery over traditional printed manuals. Our website will grant you instant access to download the manual(s) you purchased via an email link once you complete payment. You will have up to 90 days to download the file, after which access will be restricted. When you download one of our manuals to your computer or tablet, it is yours for good.

How do I download the manual I paid for?

Once we receive cleared payment, an email with the link to download your manual will be dispatched immediately. Look for a link in the email that says “Click here to download.” If the email from us has not shown up within 5-10 minutes, please check your “junk/spam inbox” or contact us.

I have not received my manual, what next?

There are a few reasons why:

  1. The email address entered at checkout may have been incorrect or contained a typo
  2. The email has landed in your “spam inbox”
  3. Payment has not cleared yet

Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.

How long do I have to download the manual I purchased?

You have up to 90 days to download & save the manual permanently to your computer or tablet. If you have trouble downloading a manual, please contact us and we will be happy to help.

How do I view the manual I purchased?

All manuals are in PDF format. We recommend Adobe Reader (free) or Foxit Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.

Do you offer refunds?

Due to the digital nature of the products we sell, we do not offer refunds on purchases with 1 or more download attempts. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.

Which payment methods do you accept? Is your website safe?

We accept PayPal and secure Credit Card payments through Stripe. With either payment option your information is safe – we use 256-bit SSL encryption at checkout. None of your payment information is stored on our systems. Additionally, all files are routinely scanned for viruses and malware.